1. Order Processing

  • All orders are processed within 1–2 business days of receiving payment.
  • Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Timelines

  • Delivery timelines typically range between 3–7 business days depending on the destination.
  • Delays may occur due to unforeseen circumstances such as weather conditions, courier delays, or public holidays.

3. Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
  • Any promotional free-shipping offers will be clearly mentioned on the website.

4. Order Tracking

  • Once your order is shipped, you will receive a tracking ID via email/SMS to monitor the delivery status.

5. Undeliverable Packages

  • In case the package is returned to us due to an incorrect address or non-availability at the time of delivery, we will attempt to contact you for re-shipment.
  • Additional shipping costs may apply for re-dispatch.

6. Damaged or Missing Items

  • If your order arrives damaged or with missing items, please raise a complaint within 24 hours of delivery.
  • Claims beyond this period will not be eligible for review.

7. International Shipping

  • Currently, we do not offer international shipping. Orders are shipped only within India.

8. Delivery Responsibility

  • Once the order is handed over to the courier, belample.com is not liable for delays caused by the shipping provider.
  • We will, however, assist in tracking and resolving issues to the best of our ability.